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MARYLAND FAMILY NETWORK

Child Care Resource and Referral Center Complaint Policy

All of the resource centers of the Maryland Child Care Resource Network strive to provide high quality service to their constituencies. However, in the event that someone has concerns about an incident regarding some aspect of service at a regional child care resource center or feels that he/she was mistreated by a staff member of a resource center, the caller should contact the resource center involved.

If the person is not satisfied with the way the concern or complaint was handled by the regional resource center, he/she can contact the Network Manager at the Maryland Family Network, Inc. (MFN) at 410-659-7701. As the Statewide Coordinating Entity, MFN will investigate the complaint and act on it appropriately.

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